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Contact Centre


Strategy

  • Establish a track record in delivering premier customer care with increased customer satisfaction and loyalty in Sri Lanka
  • Build a dedicated Contact Centre supported with robust methodologies, latest technology and the best operators in the country


Value Proposition

  • Predictable, guaranteed decline in customer contact costs, achieved through greater operational efficiency and innovative sourcing
  • Revenue stimulation through insight-driven customer interactions that enhance customer satisfaction
  • Improve service quality by applying a comprehensive process model grounded on analysis, innovation & best people
  • Increase corporate agility through tailored offerings providing our clients scalable & flexible workforce to manage risk


Contact Centre Services

Voice

Inbound / Outbound services in following languages

  • English, Sinhalese, Tamil & Hindi as primary languages
  • Mandarin, Japanese, Thai & Korean as minor languages if required

Inbound / Outbound types of services offered

  • Billing Queries
  • Helpdesk & Technical Support
  • Lead Generation & Sales Callback
  • Airline & Hotel Reservations

Data

Data Management is available in following languages

  • English, Sinhalese, Tamil & Hindi as primary languages

Types Of Services

  • Transcription
  • Scanning & Archival
  • Application Processing
Red Arrows

Our Service Solution

  • Will be collectively drafted to incorporate entire client scope requirement and will have a smooth and seamless transition using proprietary "Rapid Transition" methodology


Our Capabilities

  • Consulting innovation and Step-Change capabilities will enable the client to achieve year-on-year cost reductions
  • KaleidoSource CIC(customer interaction centre) infrastructure and superior customer service skills are designed to enhance & grow client market share